Refund policy

At Dunjy, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return according to the policy below.

Return Window

Returns can be requested within 30 days of receiving your order.

To qualify for a return:

• The item must be unused
• The item must be in resellable condition
• Original tags and packaging must be included
• Proof of purchase is required

Items Not Eligible for Return

We do not accept returns for:

• Clearance or final sale products
• Gift cards
• Items showing signs of use or damage caused by the customer

Refund Approval

After receiving and inspecting your return, we will notify you regarding the status of your refund request.

Approved refunds will be processed back to the original payment method within 7–10 business days.

Exchanges & Replacements

We only offer replacements for items that arrive:

• Damaged
• Defective
• Incorrect

Please contact our support team before sending any item back.

Return Shipping Responsibility

• Customers are responsible for return shipping fees unless the return is caused by our error
• Shipping fees paid during checkout are non-refundable

Damaged Deliveries

If your order arrives damaged or incorrect, please contact us within 72 hours of delivery and include photos of the issue for faster support.

Contact Information

For any return or refund inquiries, contact us at:

Email: support@dunjy.shop
Phone: +1 226-702-0106
Address: 5539 Dumfries Dr, Houston, TX 77096, United States